Providing Outstanding Customer Service

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Duration

2 Days

This course is intended for

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.

Overview

After completing this course, students will be able to:- Define customer service in relation to both internal and external customers- Recognize how your attitude affects customer service- Identify your customers’ needs- Generate repeat business with outstanding customer service - Build goodwill through in-person customer service- Provide outstanding customer service over the phone- Connect with customers through online tools - Deal effectively with difficult situations

Description

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
This course may earn a Credly Badge.

Customer Service – A Baseline
  • Recognizing Your Customers
  • Understanding Your Role in Customer Service
Developing A Customer Service Mind-Set
  • Leveraging Your First Impression
  • Feeling Positively About Customers
  • Mastering Moods and Emotions
Identifying Customer Needs
  • Understanding the Customer’s Situation
  • Avoiding Assumption and Prejudgment
  • Meeting Basic Needs
  • Seeking to Exceeding Expectations
  • Building Repeat Relationships
Connecting with the Customer
  • Achieving Authenticity through Body Language
  • Responding Effectively to Problems
  • Mastering Online Etiquette
  • Seeking Customer Feedback
Dealing with Difficult Situations
  • Effectively Addressing Complaints
  • De-escalating Anger
  • Establishing Common Ground
  • Remaining Calm, Respectful and Objective
Effectively Addressing Complaints
  • Creating a Memorable Customer Experience

Providing Outstanding Customer Service

Jump to dates

Duration

2 Days

This course is intended for

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.

Overview

After completing this course, students will be able to:- Define customer service in relation to both internal and external customers- Recognize how your attitude affects customer service- Identify your customers’ needs- Generate repeat business with outstanding customer service - Build goodwill through in-person customer service- Provide outstanding customer service over the phone- Connect with customers through online tools - Deal effectively with difficult situations

Description

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
This course may earn a Credly Badge.

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
This course may earn a Credly Badge.

Your Recommended Dates

GTR = Guarenteed to Run

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.